The fast-paced corporate world embraces technologies for different purposes. Small to large enterprises are willing to invest in digital solutions for automating their back-office operations and sales. They understand how crucial its role is in improving the efficiency and security of their IT infrastructure.
But multiple organizations and businesses can’t find resources that won’t break the bank. In this case, outsourcing proves to be a reliable solution. Many renowned companies are there to sign an agreement for providing IT managed solutions. The size of the outsourcing IT managed services market is scaling. Now, people don’t want to suffer any more. According to a report, projections of this market volume state that it is likely to be worth USD 11.04 billion in 2024. They need support, and outsourcing companies provide it 24/7, which hooks seekers to hire their dedicated resources.
Is cost the only benefit you can leverage from outsourcing companies? Let’s find out some more interesting reasons to hire an experienced IT managed solutions provider.
Benefits of Outsourced IT Managed Services
Out of many, explore the most proven advantages of hiring third-party support to fulfill IT needs.
- Understanding IT-Managed Services
The very first advantage is the specialized solutions. Because technologies are getting updated almost every day, it’s challenging to attain specialization. If you compromise on attaining specialization through training, the technology will become obsolete. And its updates may cause unbearable losses. So, the need of the hour is to hire a managed IT service provider from outside of the company to manage data in the flow, network, incidents, cybersecurity, data backups, cloud or server installation and management, and software updates. Tools like Azure Data Factory and Astera for data management, for example, introduce their updates. Users don’t find themselves capable of managing them like professionals. This is where you need an outsourcer to provide 24/7 support and manage data.
- The Significance of 24/7 Support
Technology never takes a nap. It consistently improves and keeps people connected. This connectivity is something that nobody wants to eliminate. Why not? Online connectivity continued businesses during lockdown. Considering a report from June 2021, 6.2 million people did not get jobs or worked only a few hours because employers shut down their companies. And in May 2021, this figure was 7.9 million, and 49.8 million in May 2020.
Outsourcing is a silver lining that facilitates expertise to connect customers and clients at all hours. Besides, these service providers maintain their availability 24 hours a day in order to assist and ensure business continuity.
- Continuous System Monitoring
Recently, ICICI Bank blocked 17,000 credit cards because of a data breach. A user said that he was able to access card details, including the complete card number, expiration date, and CVV. These are crucial details that must be covered. This is a perfect example of inadequate monitoring.
Many managed IT service providers are available that continue monitoring IT infrastructure around the clock. Their active status helps in recognizing and resolving technical glitches before they escalate. This practice minimizes downtime and costly disruptions. Simultaneously, businesses stay active, providing offers or services even during off-hours, which attracts revenues.
- Rapid Response to Incidents
Incidents are unplanned disturbances that degrade the quality of a service. Some technical glitches, system malfunctions, cybersecurity breaches, and human errors require immediate resolution to restore normalcy in the IT infrastructure.
A breach incident, hardware failure, or malfunctioning can be disastrous events. These are some uncertain events that can be minimized through round-the-clock monitoring and immediate counter-response. A report in its 17th year assessed 30K+ real-world security incidents, including a record high of 10K confirmed cases of data breaches across 94 countries.
With 24/7 assistance, a qualified managed IT services outsourcer can help in detecting and fixing the issues. This kind of responsiveness can proactively control incidents.
- Global Accessibility
A business has no boundaries. Certainly, establishing headquarters in every corner of the world is not easy. Even Amazon, whose presence is in 50 countries and reaches over 100 countries, cannot extend its presence to all 194 countries in the world.
But this e-commerce brand is consistent, going beyond boundaries and scaling its business. Though not physically, its over 20 websites in different countries are enabling it to expand. This is again not possible without 24/7 technical assistance from anywhere in the world at any time. Simply put, outsourcing solutions can help you expand your business without investing a lot.
- Enhanced Security
Recently, AT&T registered 73 million records breached. This type of malicious attempt is continuously making new records. Cyber attackers keep eyes on business with minimal or zero proper security arrangements. The assistance of a reputed and experienced IT managed services provider can keep this scam at bay, guarding sensitive data and networks in real-time through system.
- Reduced operational costs
Certainly, budget is a big factor. It won’t be affordable to employ in-house resources for 24/7support. Also, it increases the cost of hiring additional staff. It also requires competitive salaries and privileges from time to time. Hiring an external team will eliminate this overhead expense, allowing businesses to keep their network, data, and IT sources safe without breaking the bank.
- The Business Impact of 24/7 Support
Besides the aforementioned advantages, hiring a third-party IT specialist brings benefits beyond technical boundaries. Hiring companies mainly contribute to these domains, which benefit companies:
- Customer Experience
With external IT support in place, a business becomes able to focus on providing uninterrupted core services that are linked to customer satisfaction. These beneficiary companies emphasize online businesses, applications, and customer support to always be active and agile. It leads to an enhanced customer experience and business expansion.
- Increased Productivity
With reliable IT assistance in place at all times, business becomes more efficient. They focus on scaling productivity and introducing better quality while resolving customers’ queries consistently. This practice boosts the overall performance of the business and its productivity, which boosts the morale of employees.
Conclusion
Round o’clock IT support from an outsourcing partner is indeed helpful and valuable. It provides assistance to manage networks, systems, back office operations, data, and more. The consistency of rapid incident cases decreases, security strengthens, and operational efficiency increases. Rest; all benefits are shared in this post.
