New Delhi Railway Station (NDLS) is one of the busiest railway hubs in India, handling millions of passengers and a substantial volume of parcel shipments every day. The New Delhi Railway Station Parcel Office plays a crucial role in facilitating parcel bookings, ensuring the smooth transit of goods across the country. If you need to send or receive parcels via Indian Railways, understanding the workings of this parcel office is essential.
Location and Accessibility of the Parcel Office
The New Delhi Railway Station Parcel Office is conveniently located within the railway premises, ensuring easy accessibility for both individual and commercial users. Positioned near Platform 16, the office operates under the supervision of railway parcel management authorities to ensure efficient handling and dispatch of goods.
How to Reach the Parcel Office
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By Metro: Rajiv Chowk and New Delhi Metro stations are the closest metro stations.
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By Road: Public transport like auto-rickshaws, taxis, and buses make it easy to reach the railway station.
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By Train: Since it is part of the railway station, it is easy to access for travelers already using Indian Railways.
Services Offered at the Parcel Office
The New Delhi Railway Station Parcel Office provides a variety of services for parcel handling and transportation. Whether you are an individual sending a package or a business looking for logistics support, this office offers solutions tailored to your needs.
1. Parcel Booking and Dispatch
Indian Railways offers parcel services for small to large shipments, including commercial goods, personal belongings, and e-commerce deliveries.
2. Luggage Transport
Passengers who wish to transport extra luggage via train can avail of luggage booking services at the parcel office.
3. Bulk Cargo Handling
Businesses dealing with large consignments can book bulk cargo transport, ensuring timely and safe delivery.
4. Live Animal and Vehicle Transportation
Indian Railways allows the transportation of livestock and pets under specific regulations. Additionally, you can ship two-wheelers and four-wheelers via the parcel service.
Parcel Booking Procedure
Step 1: Visit the Parcel Office
Go to the designated booking counter at the New Delhi Railway Station Parcel Office with your package.
Step 2: Provide Necessary Documentation
For a smooth booking process, you need to submit valid identification proof and, for commercial shipments, GST details.
Step 3: Packaging and Weighing
Ensure that your parcel is securely packed. The railway officials will weigh the package and determine the freight charges accordingly.
Step 4: Payment and Receipt Generation
After weighing, you will be required to pay the applicable charges, and a parcel receipt will be issued with a tracking number.
Step 5: Parcel Tracking and Collection
Once dispatched, you can track the parcel through the official Indian Railways parcel tracking system. The recipient must collect the parcel from the destination station’s parcel office by presenting the receipt.
Parcel Charges and Fees
Parcel charges depend on several factors:
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Weight of the Parcel – Heavier items have higher charges.
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Distance of Shipment – Longer distances incur more fees.
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Type of Goods – Some goods require special handling, increasing the cost.
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Urgency of Delivery – Express parcel services may have higher fees.
You can calculate estimated charges using the Indian Railways Parcel Rate Calculator available on their official website.
Timings and Working Hours
The New Delhi Railway Station Parcel Office operates daily:
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Monday to Saturday: 9:00 AM – 7:00 PM
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Sunday: Limited services available
For urgent shipments, it is advisable to visit during non-peak hours to avoid long waiting times.
Tips for Hassle- Parcel Booking
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Proper Packaging: Use sturdy boxes and proper sealing to avoid damage.
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Correct Labeling: Mention sender and receiver details clearly on the parcel.
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Early Booking: Arrive early to avoid last-minute rush and delays.
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Keep the Receipt Safe: The receipt is mandatory for tracking and collecting the parcel.
Frequently Asked Questions (FAQs)
1. Can I send fragile items via the railway parcel service?
Yes, but it is recommended to pack fragile items securely using bubble wrap or other protective materials.
2. How long does it take for a parcel to reach its destination?
Delivery time depends on the distance and availability of parcel trains. Standard shipments take 3-7 days.
3. What should I do if my parcel is lost or delayed?
Contact the parcel office helpline or visit the railway inquiry counter with your receipt for assistance.
4. Can I book a parcel online?
Currently, railway parcel booking is primarily done offline at parcel offices, but tracking can be done online via the Indian Railways website.
Final Thoughts
The New Delhi Railway Station Parcel Office is an essential logistics hub catering to individuals and businesses alike. With proper planning and knowledge of the booking process, you can ensure a smooth and efficient parcel shipping experience. Whether you are transporting personal luggage, commercial shipments, or even vehicles, the railway parcel service remains an affordable and reliable option.
