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Fixing QuickBooks Error Code 12029 Comprehensive Guide

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QuickBooks Error Code 12029

QuickBooks, a widely used accounting software developed by Intuit, is designed to simplify financial management for small and medium-sized businesses. However, like any software, it can occasionally run into errors that can disrupt workflows. One such error is QuickBooks Error Code 12029. This error is often encountered during the process of updating QuickBooks or while attempting to update QuickBooks payroll services. Understanding the causes and solutions for QuickBooks Error Code 12029 is crucial for maintaining smooth business operations.

What is QuickBooks Error Code 12029?

QuickBooks Error Code 12029 is generally associated with network timeouts that occur when QuickBooks is trying to access the Internet or download updates. This error typically indicates a problem with the network connection, which prevents QuickBooks from communicating with the server. The error message may read something like, “A network timeout that is preventing QuickBooks from accessing the server.”

Causes of QuickBooks Error Code 12029

Several factors can contribute to the occurrence of QuickBooks Error Code 12029, including:

  1. Internet Connection Issues: The most common cause of this error is a poor or unstable internet connection. If the connection drops or is too slow, QuickBooks may time out while trying to access the server.
  2. Firewall and Security Settings: Firewalls, antivirus programs, and other security software can block QuickBooks from accessing the Internet. These security measures can mistakenly identify QuickBooks as a threat and restrict its connection.
  3. Incorrect Internet Explorer Settings: QuickBooks uses Internet Explorer for Internet connectivity. If the settings in Internet Explorer are incorrect or outdated, QuickBooks might not be able to connect to the Internet.
  4. Network Timeout: Sometimes, the server might take too long to respond, leading to a network timeout. This can happen if there is high traffic on the server or if the server is undergoing maintenance.
  5. Issues with SSL Settings: Secure Sockets Layer (SSL) settings ensure secure connections. If these settings are incorrect or outdated, they can prevent QuickBooks from connecting to the server.

How to Fix QB Error Code 12029

Resolving QuickBooks Error Code 12029 involves a series of troubleshooting steps. Here are some effective methods to address this error:

1. Check Your Internet Connection

Since a stable Internet connection is crucial, start by ensuring that your connection is working correctly:

  • Open a web browser and try to visit any website to check if the Internet is working.
  • Restart your router or modem to refresh the connection.
  • If you are using a wireless connection, try switching to a wired connection for better stability.

2. Configure Firewall and Antivirus Software

To ensure that your firewall or antivirus software is not blocking QuickBooks:

  • Add QuickBooks and its components (such as QBUpdate.exe and QBW32.exe) to the list of exceptions in your firewall and antivirus settings.
  • Temporarily disable the firewall and antivirus software and try updating QuickBooks again. If the update works, you may need to adjust the settings of these security programs.

3. Update Internet Explorer Settings

Since QuickBooks relies on Internet Explorer, ensuring that it is correctly configured is essential:

  • Open Internet Explorer and go to the “Tools” menu, then select “Internet Options.”
  • Under the “Connections” tab, click on “LAN Settings” and ensure that the “Automatically Detect Settings” option is checked.
  • Under the “Advanced” tab, make sure that both SSL 2.0 and SSL 3.0 are checked.

4. Adjust SSL Settings

Incorrect SSL settings can also cause connectivity issues:

  • Open Internet Explorer and go to “Tools” > “Internet Options.”
  • Click on the “Advanced” tab and scroll down to the Security section.
  • Ensure that “Use SSL 2.0” and “Use SSL 3.0” are checked. Uncheck “Use TLS 1.0” and “Use TLS 1.1” if they are enabled.

5. Update QuickBooks to the Latest Version

Sometimes, simply updating QuickBooks to the latest version can resolve the error:

  • Open QuickBooks and go to the “Help” menu.
  • Select “Update QuickBooks” and follow the on-screen instructions to download and install the latest updates.

6. Check and Reset Your Internet Settings

Resetting your Internet settings to default can sometimes resolve connectivity issues:

  • Open Internet Explorer and go to “Tools” > “Internet Options.”
  • Click on the “Advanced” tab and then click on “Reset.”
  • Follow the prompts to reset Internet Explorer settings to their default state.


QuickBooks Error Code 12029 can be a frustrating issue, especially when it interrupts critical business operations. However, understanding the common causes—such as Internet connection problems, firewall and antivirus settings, and incorrect Internet Explorer configurations—can help in diagnosing and resolving the issue efficiently. By following the troubleshooting steps outlined above, users can typically resolve the error and ensure that QuickBooks operates smoothly. For persistent issues, contacting QuickBooks support or consulting with an IT professional may be necessary to achieve a resolution

Learn how to resolve QuickBooks Error Code 12029 with our detailed guide. Discover common causes like internet issues, firewall settings, and incorrect configurations, along with effective troubleshooting steps to keep your QuickBooks running smoothly. The most common cause of QuickBooks Error Code 12029 is network timeouts that happen when the software tries to connect to the Internet or download updates. This error usually means that there is a network connection issue that keeps QuickBooks from connecting to the server. Some variation of this could appear in the error message: “A network timeout that is preventing QuickBooks from accessing the server.”